ICON Vehicle Dynamics FAQ & Shock Service Information

*ICON offers a lifetime warranty on all components, springs, and weldments.

• ICON's shock warranty is limited to manufacturing defects for 12 months from the date of purchase.
• The ICON Delta Joint features a 5-year limited warranty.
• Contact ICON tech support for more details at (951) 689-ICON.

*ICON suspension systems will not void OEM factory warranties.

There are cases where specific dealerships may have their own internal policies to avoid working on vehicles with aftermarket components or may choose to reserve the right to not warranty or work on a vehicle with aftermarket suspension. In cases like this ICON recommends contacting another dealership and confirming whether or not they work on or service aftermarket-modified vehicles.

When developing suspension components for a new vehicle, ICON takes a different approach than many others. Rather than focusing on one particular part, ICON engineers look at the vehicle as a whole, identify inherent strengths and weaknesses, and set a target for performance. With a focus on maximizing wheel travel and improving ride quality, ICON will develop components that address (and often replace) OE limiting factors. This "holistic engineering" philosophy often results in the development of several parts designed to work together as a system to provide a balanced on and off-road performance upgrade. Because ICON is designing and manufacturing all of the components necessary to improve the performance of a vehicle from front to back, end-users can rest easy knowing they are dealing with ONE manufacturer, ONE standard of quality, and ONE awesome warranty to back it all up.

ICON Vehicle Dynamics offers a rebuilding service for our entire line of shocks. The basic rebuild service includes labor, new seals and new shock oil and services start at $75.00 per shock. If other parts such as bearings, shafts, and other components need to be replaced an Icon representative will call you and let you know the additional costs of these items. Please see below for a list of services we offer as well as the recommended service intervals. If you feel your shock service may fall under warranty, please DO NOT fill out this form and call ICON Customer Service: at (951)-689-4266.

1. Complete the shock service request form below. LINK HERE
2. You will receive an email with your Service Number.
3. Remove shocks from the vehicle and clean off any dirt or debris. This is an important step and will save you from additional labor costs. If shipping back Coilover shocks you do not need to remove the springs from the shock. Please retain all mounting hardware, brackets, and bearing spacers.
4. Package the shocks to ensure they will not be damaged or lost in shipping. If packed properly, the shocks should not move in the box.
5. Write the assigned Service Number on the outside of the box. (Boxes without service numbers will not be accepted).
6. Ship the shocks to the following address:
   Icon Vehicle Dynamics – Shock Service
   7929 Lincoln Ave.,
   Riverside, CA 92504
   
   

• We recommend purchasing insurance for the package and requesting a signature required. Feel free to use any carrier that is convenient (UPS, USPS, FedEx)
• Upon receipt of your shocks, an Icon shock technician will inspect all parts, and you will be notified if any additional parts and/or services are needed.
• Upon completion of your rebuild, a representative will call you with the exact total of the rebuild as well as shipping charges back to you.
• Please note, that we are unable to ship to PO Boxes or Military Addresses. If you are outside of the United States, please call for international return shipping options.

ICON Shock Service Intervals

Currently, shock servicing is performed on Tuesdays. Please be aware of when we receive your shocks back as it may take up to a week for servicing to be completed. By submitting this form you hereby authorize ICON Vehicle Dynamics, LLC to complete service on your shocks with the necessary materials. You understand that estimates include all parts and labor, however, if upon further inspection additional work or parts are needed, you will be contacted for approval. In the event your shocks require additional components and/or additional labor time due to the condition they were shipped in (i.e., excessive dirt, mud build-up, rust/corrosion), other costs may occur.

ICON Shock Services by Type

During the rebuild process, the Service Technician inspects the common wear items of the shock. The cost for these common wear items are listed below.

Additional Part Costs

Available Shock Upgrades

These upgrades will vary depending on the vehicle. The costs listed below are the starting costs of each upgrade service and are priced per shock absorber. For more details, please reach out to our Technical Support Staff.